Effective Date: January 1, 2025
Last Updated: January 1, 2025
At TechSkill Academy ("we," "us," "our," or "Company"), we are committed to student satisfaction and educational excellence. This Refund Policy outlines the terms and conditions under which refunds may be issued for courses and services purchased through our website techskillacademy.com.
PLEASE READ THIS POLICY CAREFULLY before enrolling in any of our courses. By enrolling in our courses or purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.
Legal Name: TechSkill Academy
Registered Address: 954 Oscar River, South Wendy SK14 1SB, United Kingdom
Company Registration Number: 16755772
Contact Email: [email protected]
Contact Phone: +444630687525
Our refund policy is designed to be fair to both students and the Company while reflecting the nature of digital educational services. Refunds are offered during specific eligibility periods and under certain conditions as outlined in this policy.
Important considerations:
For most courses, we offer a 14-day money-back guarantee from the date of enrollment. During this period, you may request a full refund if:
IMPORTANT: The 14-day period begins on the date of enrollment confirmation, not the date of first access. Refunds requested after 14 days or after exceeding usage limits will be evaluated on a case-by-case basis and may not be approved.
For programs lasting 6 months or longer, a modified refund schedule applies:
| Time Period | Refund Amount | Conditions |
|---|---|---|
| Within 14 days | 100% refund | Less than 20% content accessed |
| 15-30 days | 75% refund | Less than 30% content accessed |
| 31-60 days | 50% refund | Less than 50% content accessed |
| After 60 days | No refund | N/A |
To request a refund, you must:
Once we receive your refund request:
Refunds are issued to the original payment method used for purchase:
We cannot issue refunds to different payment methods or accounts than those used for the original purchase.
The following are not eligible for refunds under any circumstances:
Fees paid for external certification examinations (such as industry certifications) administered by third-party organizations are non-refundable.
Costs associated with physical course materials, books, or equipment that have been shipped to you are non-refundable.
Courses that have been fully completed or for which a certificate has been issued are not eligible for refunds.
Monthly or annual subscription fees are non-refundable. You may cancel subscriptions at any time to prevent future charges, but current period fees will not be refunded.
Courses purchased during special promotional periods or at discounted rates may have modified or no refund eligibility, as specified at the time of purchase.
Individual courses within multi-course bundles cannot be refunded separately. Refund requests for bundles must encompass the entire package and meet standard eligibility criteria.
We understand that unforeseen circumstances can arise. If you experience a serious medical emergency, family crisis, or other extraordinary situation that prevents you from completing your course, please contact us to discuss options, which may include:
Documentation may be required to verify special circumstances.
If you experience significant technical issues that prevent access to course materials and we are unable to resolve them within a reasonable timeframe, you may be eligible for a refund regardless of the standard refund period. You must:
If we cancel a course before it begins or during the course period, you will receive a full refund of all fees paid. Alternatively, you may choose to transfer your enrollment to another available course of equal or lesser value.
For approved refunds processed after the initial 14-day period, an administrative processing fee of £25 GBP or 5% of the course fee (whichever is greater) may be deducted from the refund amount to cover processing costs.
Credit card processing fees, international transaction fees, and currency conversion charges incurred during the original purchase are non-refundable and may be deducted from refund amounts.
Instead of a refund, you may request to transfer your enrollment to a different course of equal or lesser value within 30 days of enrollment. Transfers are subject to:
In some situations, we may offer course credits instead of cash refunds. Credits:
For courses purchased through payment plans:
If you default on a payment plan and subsequently request a refund, standard refund terms apply to payments already made, but access to course materials will be immediately revoked.
If your refund request is denied and you wish to dispute the decision:
We encourage you to contact us directly to resolve any payment disputes before initiating a chargeback with your financial institution. Chargebacks may result in:
If you have already contacted us and remain dissatisfied with the resolution, you have the right to pursue a chargeback through your payment provider.
You may cancel your enrollment at any time by contacting us in writing. Cancellations are effective upon receipt of your written notice. Refund eligibility for cancellations is determined by the timing and terms outlined in this policy.
Upon cancellation:
This Refund Policy does not affect your statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015. You have the right to:
Under UK law, you have a 14-day cooling-off period from the date of purchase during which you can cancel for any reason and receive a full refund. However, if you request to start the course immediately, you may waive this right for digital content that has begun to be performed.
If services provided are not as described or are of unsatisfactory quality, you may be entitled to a refund, repair, or replacement regardless of the standard refund period.
If digital course content is faulty, you are entitled to a repair or replacement. If this is not possible or cannot be done within a reasonable time, you may be entitled to a price reduction or refund.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.
Changes to this policy will not affect refund terms for courses purchased before the effective date of the changes. Your enrollment is governed by the Refund Policy in effect at the time of purchase.
For refund requests, questions, or concerns regarding this Refund Policy, please contact us:
TechSkill Academy
954 Oscar River
South Wendy SK14 1SB
United Kingdom
Company Registration Number: 16755772
Refund Requests Email: [email protected]
Phone: +444630687525
Customer Service Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT
Subject Line for Refund Requests: "Refund Request - [Your Name] - [Course Name]"
Fraudulent refund requests or attempts to abuse our refund policy will result in denial of the refund, immediate account termination, and potential legal action.
Students who make multiple refund requests across different courses may be subject to additional scrutiny and potential restrictions on future enrollments.
Once a refund is approved and processed, you will receive email confirmation including:
All course fees are listed in British Pounds (GBP). If you paid in a different currency, refunds will be processed in the original currency at the current exchange rate, which may differ from the rate at the time of purchase.
This Refund Policy is effective as of January 1, 2025, and was last updated on January 1, 2025.
This policy is part of our Terms and Conditions. By enrolling in our courses, you acknowledge that you have read and agree to this Refund Policy.